Frequently Asked Questions
What equipment is used to print my Picture Book?
Currently we use a Xerox 8000AP which gives superb results, but in September 2010 we take delivery of WA's first Xerox Colour 1000 press, so expect a big improvement in colour and resolution with the option of clear varnish ink to further enhance your pictures. We will also be utilising a Fuji Xerox Colour Managed Workflow Solution which is driven by ORIS Press Matcher Professional software, utilising the colour management technology of ORIS Color Tune. We will print to an industry recognised international standard. However, we will only be able to print to the colour quality and resolution of your supplied pictures. A Factor which will effect the perceived colour of a picture is your monitor. No two monitors will display the same picture in the same way. Further info on this can be found at http://epaperpress.com/monitorcal/index.html
How can I be assured that I am getting the correct colour when my pictures are printed?
PIXME have a colour managed printing environment using the Fuji Xerox Colour Managed Workflow Solution which is driven by ORIS Press Matcher Professional software, utilising the colour management technology of ORIS Color Tune. We print to an industry recognised international standard. However, we can only print to the colour quality and resolution of your supplied pictures. A Factor which will effect the perceived colour of a picture is your monitor. No two monitors will display the same picture in the same way. Further info on this can be found at http://epaperpress.com/monitorcal/index.html
What resolution should my pictures be?
Remember to aim for 300dpi at final size, i.e.. do not enlarge a small image to fit a whole page. Pictures should be in RGB colour format and saved as jpeg's.
Does Pixme offer support if I need it?
Yes, you can send an email to
and we will respond ASAP.
How do I get help to design my dust jacket or book?
Pixme offer a one on one design service with our talented graphic designers for that extra special project. Email
for more information.
What is the lead time to print and deliver a PIXME picturebook?
Printing and binding time is approx 2-3 days. The delivery time will vary depending on the postcode and your delivery type selected on checkout. Please allow up to 3 business days for Express Post, and up to 5 business days for Standard Post. Alternatively, pickup is available from Graphic Source: 24 Jersey Street, Jolimont Western Australia 6014.
Can I check when my delivery will be done?
Please email
and we will respond with an update.
Can I save on postage with multiple orders?
Yes, for multiple orders of the same item our postage calculator will work out the most cost effective way of posting your order, based on standard Australia Post rates.
If you have multiple projects which you submit at the same time you can also save on postage by selecting 'pick up' when ordering the second and subsequent projects. Email us at
indicating that you have different projects to be shipped together, and we will work out the most economical postage costs.
My file is taking a long time to upload, is there something wrong?
No, please be aware that your file could take up to 01:30hrs to upload a very large file. Project size and your broadband speed will also effect your upload.
How do I pay for my book?
We accept Visa & Mastercard via PayPal for secure payments through our shopping cart.Your order cannot be cancelled once it has been submitted and processed.
You can re-order at a later date by emailing us at
with your picturebook reference number and how many you require. You can order up to 10 photo books at checkout, for orders of 11 or more contact
for a further discounted rate. Multiple book orders are discounted and have a special postage rate.
How many pages can I have in my picture book?
Most of our photo books start at 20 pages, and go up to 120 pages. Some however have different specifications, please check product details on our website for further information when selecting your book style.
How easy is it to make a PIXME picture book?
Once you have downloaded our FREE software, you can choose your preferred picture book size which enables you to import your digital pictures into the pages of the book, other features include placing background images and patterns which you can fade, plus the ability to place text and pictures anywhere on the page in any colour and any font which you have loaded on your computer. Additional fonts can be loaded from many "free font websites" and once installed on your computer can be used on your project. The "Easy Photo Book Wizard" is a good place to start and will automatically place your selected pictures into a great layout which you can edit with ease, ie resize pictures and text and place additional pictures and backgrounds and picture frames. Once your PIXME Picture book is completed, click the button which says "send to PIXME", the software will generate a pdf proof for you to check and once approved for accuracy by you a Hi-Res pdf will be generated and downloaded for printing.
How do I place additional pictures once I have used the easy book wizard?
You can import extra pictures and then drag them onto the page and select add picture, single page background or two page spread background. You can also apply a fade to pictures. Our tip is to have a play and get familiar with the software, however if you get stuck email
and we will get back to you with the answer or solution to your problem.
What colours can I choose for my hard cover?
Black, White & Silver are available and include a custom printed dust jacket. Books with windows come in black or white linen and do not include a dust jacket. The cover colour is selected at checkout when in the shopping cart.
Is it possible to change the book size when the photo book is finished?
Yes, simply click on 'Change Book' in the 'Edit' menu before you upload your book.
Are my pictures and words secure?
Pictures and text supplied by you to make your PIXME Picture book are used only to print your project, they will not be disclosed to anyone without your consent. We DO archive your project for any future orders unless otherwise specified.
Do you accept pdf files to print from?
Yes we do, but please check the specifications relating to page size and bleed requirements. Larger files can be dropped in to us if you are local or uploaded using one of the following free services, mailbigfile.com or yousendit.com.
Do you only print picture books?
No, we also accept any printing job from business cards to annual reports. Email
with your requirements and we will respond with a quote.
What is the process?
4 EASY STEPS...
1. Download our free easy to use software
2. Select your desired product
3. Create & design your own Photo Book/Calendar/Card
4. Order your project online.
More questions?
Send your questions to
and we will respond asap
